GIFT CARD SALE! 12/18-12/25

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GIFT CARD SALE! 12/18-12/25

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    • Our Policies

    Sizing

    • We offer sizing on most of our rings.
    • If the ring is an eternity band, has a continuous pattern, or if the ring has to change more than 3 sizes, please contact us so we can be sure sizing is possible.
    • Upon checkout, please make note of the size you need your ring to be, or contact us before ordering.
    • If you need your ring sized, please allow a total 5-7 days processing before shipment.  Please contact us first if you need the ring by a certain date, and we will work with you to meet your needs.
    • Any rings over $1,000, we size for free.  If the ring is under $1,000, please contact us and we're happy to quote you for the sizing, or we can invoice you after the purchase.
    • Please contact us for sizing quotes, or visit any of our locations in-person!

    Semi-Mounts

    • Semi-mounts are made to order and take 2-3 weeks production time before shipment.
    • If you require your piece before a certain deadline, please contact us and we will do our best to meet your needs.

    Shipping

    • Most items will be shipped USPS Priority Mail or USPS Express Mail, with tracking, signature, and insurance included.  FedEx is available upon request and for an additional fee.
    • Please allow a processing time of 3-7 days for all regular, non-custom items.  Custom items (including sizing) have a 2-3 week processing time.
    • After processing, shipped items should take 1-3 business days to arrive.
    • If you require your piece before a certain deadline, please contact us and we will do our best to meet your needs.
    • Unfortunately shipping is not supported for the following: Crimea, Cuba, Iran, North Korea, Syria, Russia

    Returns & Exchanges

    • If you receive an item and decide it's not what you had in mind, you can return it for a full refund within 10 days.  The 10 day refund period begins the day you sign for the package.
    • All returned pieces must be in the same condition as was sent to you.  No jewelry will be accepted for return if it is damaged, altered or worn.
    • We also offer a 30 day store credit exchange policy for any item in the store.
    • Items purchased through our payment or layaway plans are eligible for store credit (exchange) returns only.  Refunds will not be given for items purchased through layaway.
    • Custom pieces are eligible for store credit (exchange) returns only.  Refunds will not be given for custom made or customized items.

    Online Layaway Terms

    • Down payment must be made within 7 days of invoice date or Partial.ly is canceled and item(s) are returned to inventory.
    • The length of a Partial.ly plan cannot exceed 6 months.
    • Each Partial.ly plan requires a 20% down payment.
    • Partial.ly only supports automatic payments. Additional payments can be made in your  Partial.ly portal.
    • Partial.ly can be paid off in full in your  Partial.ly portal.
    • Length of Partial.ly plans are final and cannot be extended but can be paid off early.
    • Return/Cancelation: If Partial.ly cancelation is requested within 10 days of invoice date, the payment(s) are eligible for full refund. Store credit will be issued in the form of a gift card for plans that have been active over 10 days.
    • Store credits will be issued in the form of e-gift cards. These can be used to purchase a full-price item.
    • Gift cards cannot be used towards  Partial.ly plans
    • No maximum number of Partial.ly plans per customer.
    • We ask that you refrain from “Layaway Bouncing”. Layaway bouncing is when layaways are canceled excessively.

    Our Guarantee

    • We proudly stand behind our pieces and work done by our jewelers. 
    • If for any reason there is an issue with your piece, or the work that has been done, we will happily work with you to resolve and correct the issue.
    • We do not guarantee work performed by other jewelers.